Collection Principles
Convince patients to pay and motivate them to take action to “pay in full.” Get a better understanding of how to communicate with different personality types and gain verbal skills to control the collections conversation.
1.) Course Introduction
2.) COLLECTION PRINCIPALS PRESENTATION
3.) Collection Principles Test
1.) Workbook Cover (PRINTOUT)
2.) Collection Principals PowerPoint (PRINTOUT)
3.) The 8 Collections Call Steps Worksheet Page 1 of 2 (PRINTOUT)
4.) The 8 Collections Call Steps Worksheet Page 2 of 2 (PRINTOUT)
5.) Stalls and Objections Examples (PRINTOUT)